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Flydrive Connect Pvt Ltd offers comprehensive travel services tailored for US travelers seeking hassle-free trips. We specialise in organising flights, car rentals, and customised itineraries to ensure a smooth and enjoyable travel experience. Trust our expertise to handle all your travel logistics efficiently.
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Flydrive connect Pvt Ltd
UGF 01 F1-28/29 Shri Ram Appartment DK road mohan garden uttam nagar new delhi-110059
Fly Drive Connect Travel
TERMS & CONDITIONS
Welcome to Fly Drive Connect Travel ("Company", "we", "our", or "us"). By accessing our website or booking any travel services through us, you agree to be bound by these Terms & Conditions.
1. Services
Fly Drive Connect Travel provides travel-related services including:
- Flight Bookings
- Hotel Reservations
- Car Rentals
- Travel Assistance
We act as an intermediary between customers and airlines, hotels, car rental providers, and other travel suppliers.
2. Booking Confirmation
A booking is confirmed only after:
- Full or partial payment (where applicable) has been received.
- Confirmation has been issued via email or WhatsApp.
- Supplier acceptance has been received.
3. Pricing
All prices are subject to availability and may change without prior notice until the booking is confirmed.
Taxes, airport fees, insurance, fuel charges, tolls, security deposits, and local charges may apply depending on the supplier.
4. Customer Responsibilities
Customers are responsible for:
- Providing accurate information.
- Carrying valid travel documents.
- Holding valid passports and visas.
- Complying with airline, hotel, and rental supplier rules.
5. Cancellation & Refund Policy
Refunds are subject to:
- Airline, hotel, or rental supplier policies.
- Fare rules selected during booking.
- Administrative or processing charges where applicable.
Refund processing times generally depend upon the respective supplier and payment provider.
6. Changes & Modifications
Changes requested after confirmation may incur additional charges and are subject to supplier approval and availability.
7. Limitation of Liability
Fly Drive Connect Travel shall not be liable for:
- Flight delays or cancellations.
- Lost baggage.
- Visa refusal.
- Weather disruptions.
- Natural disasters.
- Acts of third-party suppliers.
- Government restrictions.
- Technical failures beyond our control.
8. User Conduct
Users shall not:
- Use the website for fraudulent purposes.
- Attempt unauthorized access.
- Misuse payment systems.
- Upload harmful software.
9. Intellectual Property
All website content including logos, text, graphics, images, and software remains the property of Fly Drive Connect Travel unless otherwise stated.
10. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India.
ADDTIONAL POLICIES
1. REFUND POLICY
Refund eligibility depends upon the cancellation rules of the airline, hotel, car rental company, or other travel supplier.
Flight Bookings
- Refundable tickets are processed according to the airline's fare rules.
- Non-refundable tickets may not qualify for a refund except where required by law or the airline's policy.
- Airline service fees, taxes, and penalties may apply.
Hotel Reservations
- Hotel cancellations are subject to the property's cancellation policy.
- Late cancellations or no-shows may result in full or partial charges.
Car Rentals
- Refunds are subject to the rental supplier's cancellation policy.
- Early vehicle returns generally do not qualify for unused-day refunds unless permitted by the supplier.
Refund Processing
Approved refunds are generally processed within 7–30 business days, depending on the supplier and payment provider.
Service or processing fees charged by Fly Drive Connect Travel may be non-refundable where permitted by law.
2. COOKIE POLICY
Our website uses cookies to:
- Improve website functionality.
- Remember user preferences.
- Analyze website traffic.
- Enhance security.
- Measure marketing performance.
You may disable cookies through your browser settings; however, certain website features may not function correctly.
3. BOOKING POLICY
Customers must:
- Provide accurate traveler information.
- Verify all booking details before payment.
- Review airline baggage policies and travel requirements.
- Ensure names exactly match government-issued identification or passports.
Incorrect information provided by the customer may result in supplier penalties or cancellation.
4. FLIGHT BOOKING POLICY
- Flight schedules are controlled by the airline.
- Airlines may change schedules, aircraft, routes, or fares without prior notice.
- Customers must comply with airline baggage, check-in, immigration, and security requirements.
- Fly Drive Connect Travel is not responsible for missed flights caused by late arrival at the airport, denied boarding, visa issues, or airline operational decisions.
5. HOTEL BOOKING POLICY
- Hotel amenities, ratings, photographs, and descriptions are supplied by the respective property.
- Check-in and check-out times are determined by the hotel.
- Additional charges for incidental expenses, deposits, parking, or resort fees may apply.
- Special requests are subject to availability and are not guaranteed.
6. CAR RENTAL POLICY
Customers renting a vehicle must:
- Hold a valid driver's license and any required international driving permit.
- Meet the rental supplier's minimum age and eligibility requirements.
- Present the required identification and payment card at pick-up.
Additional charges may apply for:
- Fuel
- Additional drivers
- Child seats
- GPS devices
- Toll charges
- Traffic violations
- Damage not covered by insurance
- Late returns
The rental agreement between the customer and the rental company governs vehicle use.
7. ANTI-FRAUD POLICY
Fly Drive Connect Travel maintains a zero-tolerance policy toward fraud.
We reserve the right to:
- Verify customer identity.
- Request additional documentation.
- Decline suspicious transactions.
- Cancel fraudulent bookings.
- Report fraudulent activities to law enforcement authorities.
8. DISCLAIMER
Fly Drive Connect Travel acts as an intermediary between customers and independent travel suppliers.
We do not own or operate airlines, hotels, or car rental companies.
We are not responsible for:
- Supplier insolvency
- Flight delays
- Schedule changes
- Lost baggage
- Visa refusals
- Natural disasters
- Government travel restrictions
- Weather disruptions
- Force majeure events
Our liability is limited to the maximum extent permitted by applicable law.
9. DATA PROTECTION NOTICE
Fly Drive Connect Travel is committed to protecting personal information in accordance with applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (India), where applicable.
Personal data is collected only for legitimate business purposes, including bookings, customer support, payment processing, legal compliance, and fraud prevention.
Reasonable technical and organizational measures are implemented to protect customer information from unauthorized access, disclosure, alteration, or destruction.
10. CUSTOMER COMPLAINT & GRIEVANCE POLICY
We are committed to resolving customer concerns promptly and fairly.
Customers may contact us regarding:
- Booking issues
- Payment concerns
- Refund requests
- Service complaints
- Technical issues
We aim to:
- Acknowledge complaints within 48 business hours.
- Investigate the matter thoroughly.
- Provide a response or resolution as soon as reasonably possible.
If additional information is required, customers may be contacted during the investigation process.
CONTACT INFORMATION
Fly Drive Connect Travel
For customer support, refund requests, complaints, or general inquiries, please contact us using the contact details provided on our official website.
Business Hours: As published on the website.
# PRIVACY POLICY **Effective Date:** July 22, 2026 Fly Drive Connect Travel respects your privacy and is committed to protecting your personal information. ## Information We Collect We may collect: * Full name * Email address * Mobile number * Billing information * Passport details (where required) * Travel preferences * Booking history * IP address * Browser information * Cookies ## How We Use Your Information Your information is used to: * Process bookings. * Communicate booking updates. * Provide customer support. * Process payments. * Improve our services. * Comply with legal obligations. * Prevent fraud. ## Sharing of Information We may share information with: * Airlines * Hotels * Car rental companies * Payment processors * Government authorities where legally required We do not sell customer personal information. ## Cookies Our website uses cookies to improve user experience, analytics, security, and website functionality. ## Data Security We implement reasonable technical and organizational safeguards to protect your personal information. However, no online transmission or storage method is completely secure. ## Data Retention Personal information is retained only as long as necessary for legal, accounting, operational, or customer service purposes. ## Customer Rights Where applicable, customers may request: * Access to their personal information. * Correction of inaccurate data. * Deletion of eligible personal information. * Withdrawal of consent where legally permitted. ## Contact For privacy-related questions, please contact Fly Drive Connect Travel through the contact information published on the website.
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